Fq999 Privacy Policy

Fq999 (fq999.pro) is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is our ethical responsibility. This Privacy Policy explains how fq999 collects, uses, stores, and safeguards your data.

This policy applies to all fq999 services — including the website, mobile app, Live Casino, Sports Betting, fish games, and all other gaming products. By using our platform, you are considered to have accepted the terms of this policy.

Fq999 collects two types of information — what you provide directly, and what is gathered automatically. Each category is explained in detail below:

Information You Provide:

• Registration Details: Full name, date of birth, email address, mobile number, and residential address.
• Identity Verification Documents: Copy of National ID (NID), passport, or driving licence.
• Financial Information: Payment method details (bKash/Nagad/Rocket number), transaction history.
• Contact Information: Any information shared with customer support via chat or email.

Automatically Collected Information:

Fq999 uses your information only for specific, legitimate purposes. We never sell your data to advertisers or share it with third parties without your consent.

How your information is used:

• Account Management: For registration, login, and account security.
• KYC & Age Verification: To verify users are 18+ and to prevent fraud.
• Payment Processing: To secure deposits, withdrawals, and all transactions.
• Customer Support: To resolve issues and respond to your queries.
• Responsible Gaming: For responsible gaming monitoring and intervention.
• Legal Compliance: To meet AML (Anti-Money Laundering) and other legal compliance obligations.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Technical Improvements: To fix platform bugs and improve performance.

Fq999 uses cookies and similar tracking technologies to operate its website and app. Cookies are small text files stored in your browser or on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure platform security — the platform cannot function without these.
• Functional Cookies: To remember your language preference and game settings.
• Analytical Cookies: To understand which features are used most (Google Analytics level).
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features on fq999.

Fq999 does not share your personal information as a general practice. Sharing may occur only in the following limited circumstances:

• Payment Processor: Payment processors including bKash, Nagad, and Rocket are provided with the necessary information to complete transactions.
• KYC Partner: With trusted third-party identity verifiers — for verification purposes only.
• Legal Authorities: Information may be disclosed in response to a court order or a valid request from a government authority.
• AML Compliance: Suspicious money laundering activity may be reported to the relevant regulatory authority.
• Game Provider: Gameplay data may be shared with the relevant game company to a minimal extent.

Fq999 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active, and 5 years after closure (for legal reasons).
• Financial Transaction Data: Up to 7 years, in accordance with AML regulations.
• KYC Documents: 3–5 years after verification, or as required by law.
• Gaming History: Up to 2 years after account closure.
• Chat & Support Logs: Up to 1 year after the issue is resolved.
• Cookie Data: Automatically deleted when the session ends or after a maximum of 1 year.

Once the designated retention period expires after account closure, your data will be permanently deleted from our systems.

You have full rights over your data on fq999. To exercise any of the rights below, please contact our support team:

Fq999 employs industry-leading technology and processes to protect your data. Our security framework operates on multiple layers:

• 256-Bit SSL Encryption: Every data transmission is fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security applied at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Access Control: Only authorized personnel are permitted to access sensitive information.
• Real-Time Monitoring: Our automated system monitors for suspicious activity 24/7.
• Data Backup: Regular encrypted backups stored on secure servers.

Fq999 is strictly prohibited for anyone under 18. We do not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Age is confirmed through government-issued ID during the KYC process.
• Any account suspected of belonging to a minor will be suspended immediately.
• If we become aware that data has been collected from a minor, it will be deleted immediately.

If a parent or guardian suspects their child is using fq999, please notify our support team immediately. We will act promptly.

Fq999 may update this Privacy Policy when necessary. For any significant changes, we will:

• We will publish a notice on the website.
• We will notify you of any changes via your registered email.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, please close your account.